Casiny Privacy Policy

Casiny values your privacy and protects your data with strict security measures. We collect only the information needed to provide a safe and compliant gaming experience. This policy explains what we collect, why, and how we store it securely. All processes follow Australian privacy laws and international standards.

What Personal Data We Collect and Why

We collect personal data from users during registration, gameplay, and transactions. This may include name, email, account preferences, and payment details. Technical data, such as cookies and analytics, is also recorded for performance and security. Sensitive information, like identity verification documents, is stored securely.

We collect data to:

• Verify your identity and comply with laws.
• Process deposits and withdrawals safely.
• Personalise promotions and bonuses.
• Improve site performance and user experience.

Comments

When you leave comments, we collect the data shown in the form. We also store your IP address and browser details to prevent spam. Comment moderation may involve third-party anti-spam services. Casiny ensures no unauthorised use of your comment data.

Media Files

If you upload media, avoid files with embedded location data. Uploaded media may be publicly accessible. Players are responsible for content shared through the platform. Casiny does not alter or edit user-uploaded files.

Contact Forms

When you submit a contact form, we collect your name, email, and message content. These details help us respond to your inquiry effectively. Casiny stores form submissions for a limited period, usually up to six months. We do not use form data for marketing without your consent.

We store contact form data to:

• Provide customer service and resolve issues.
• Follow up on support requests.
• Maintain records for quality control.
• Prevent abuse and spam.

Cookies

Casiny uses cookies to improve your site experience. Cookies store preferences, enable faster logins, and track game performance. Some cookies are set by third-party services like analytics or payment providers. You can disable cookies in your browser, but some features may stop working.

Types of cookies used:

• Essential Cookies: Required for secure login and navigation.
• Preference Cookies: Save language and display settings.
• Analytics Cookies: Monitor site traffic and performance.
• Marketing Cookies: Personalise promotional offers.

Web Analytics

Casiny uses web analytics to improve services and site usability. We partner with trusted analytics providers that comply with Australian laws. Analytics track anonymous data like page visits, clicks, and device type. Players can opt out of analytics tracking via browser settings.

We use analytics to:

• Measure site performance.
• Understand player preferences.
• Detect and fix technical issues.
• Optimise marketing campaigns.

Who We Share Your Data With

Casiny shares personal data only with trusted third parties. These include payment processors, security providers, and legal authorities if required. We ensure all partners meet strict privacy and compliance standards. No data is sold to advertisers or unrelated third parties.

Main data-sharing scenarios:

• Payment Processing: Banks, e-wallets, and crypto gateways.
• Security: Fraud prevention and ID verification services.
• Regulatory Compliance: Licensing and legal requirements.
• Hosting: Secure cloud storage providers.

How Long We Retain Your Data

Casiny retains personal data only as long as necessary for the intended purpose. Retention times vary depending on the data type and legal requirements. After the retention period, data is securely deleted or anonymised. We comply with Australian and international data protection rules.

Typical retention periods:

• Contact form entries: 6 months.
• Payment and transaction records: 7 years (legal requirement).
• Gameplay and account activity logs: 2 years.
• Marketing preferences: until you withdraw consent.

Your Rights Over Your Data

Australian players have the right to control their personal data. You can request a copy, correction, or deletion of your data at any time. You may also withdraw consent for marketing communications. Casiny responds to all data requests within 30 days.

Your main rights include:

• Access: See what data we hold about you.
• Correction: Fix inaccurate or outdated information.
• Deletion: Request removal of personal data where legally possible.
• Restriction: Limit how we process your data.
• Portability: Request a copy in a machine-readable format.

Where We Send Your Data

Casiny may transfer your data outside Australia for processing or storage. We work only with providers that meet high privacy and security standards. All transfers comply with GDPR and relevant Australian privacy regulations. Protective measures include encryption, contractual safeguards, and compliance audits.

Common transfer cases:

• Cloud Hosting: Secure servers in approved jurisdictions.
• Payment Providers: International banking and crypto transactions.
• Verification Services: Global KYC and anti-fraud systems.

How We Protect Your Data

Casiny uses advanced security technologies to protect player data. All transactions are encrypted using 256-bit SSL protocols. Two-factor authentication (2FA) is available for account protection. Staff receive regular training on data security best practices.

Security measures include:

• Encryption: All personal data is encrypted in storage and transit.
• Access Control: Only authorised staff can access sensitive information.
• Monitoring: Real-time systems detect suspicious activity.
• Data Backups: Regular secure backups prevent data loss.

Contact Information

If you have questions about this privacy policy, contact our privacy team. We respond to all privacy inquiries promptly and transparently. Casiny is committed to resolving data concerns fairly and efficiently. You can also reach our Data Protection Officer directly.